FAQ

Frequently Asked Questions

We’re here to help! Below are answers to some of the most common questions about Studio Memento, our products, and our services. If you can’t find the information you’re looking for, feel free to reach out to us at hello@studiomemento.com.

1. What types of prints do you offer?

We offer high-quality Giclée prints on archival matte paper to ensure vibrant colors and long-lasting durability. Our prints are available in a variety of sizes to fit your space, from 11x14 to 16x20 inches.

2. Do your prints come framed?

Our prints are sold unframed to allow you the flexibility of choosing a frame that fits your personal style and decor. We recommend visiting a local framing shop or exploring custom framing options online.

3. How can I track my order?

Once your order is processed and shipped, you will receive an email with tracking information. You can use this tracking number to follow the progress of your shipment. If you have any issues or need assistance with tracking, please contact us at hello@studiomemento.com.

4. How long will it take to receive my order?

For U.S. orders, standard shipping typically takes 5-7 business days after processing (2-4 business days). Expedited shipping is also available at checkout for faster delivery. International shipping times may vary based on your location.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout. Please note that customs fees, duties, and taxes are the responsibility of the customer.

6. What is your return policy?

You can return any non-customized, unused item within 30 days of receipt for a full refund. The item must be in its original condition. For more details on returns, visit our Shipping & Returns page or contact us at returns@studiomemento.com.

7. Can I exchange a print for a different size or design?

Yes! We’re happy to offer exchanges within 30 days of receiving your order. Just contact us at hello@studiomemento.com to arrange an exchange for a different size or design.

8. What should I do if my print arrives damaged?

If your order arrives damaged or defective, please contact us immediately at hello@studiomemento.com with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

9. Can I customize one of your prints?

Yes! We offer customization services, including personalized text, color changes, and custom sizing. For more details, visit our Art Customization page or email us at hello@studiomemento.com.

10. Do you offer wholesale or corporate partnerships?

Yes, we offer wholesale partnerships for retailers, galleries, and other businesses. We also collaborate with companies for custom artwork and corporate gifting. Visit our Partnership Opportunities page or contact us at hello@studiomemento.com for more information.

11. How can I contact Studio Memento?

You can reach us by email at hello@studiomemento.com for any general inquiries or questions.

If you still have questions, don’t hesitate to contact us. We’re here to make your experience with Studio Memento seamless and enjoyable!